TRC
Tone Remote Console
User Manual
Appendix
CONTENTS:
A. Troubleshooting FAQ
Click on highlighted links for more details about a particular subject.
No output from sound device:
- Check ComTekk Mixer settings for selected generator/encoder.
- Check Windows Volume mixer settings.
- Play a .wav file to make sure sound device is working properly.
- Make checks with speakers connected first, before connecting sound card to other equipment.
No input audio from receiver:
- Check Windows Volume "Recording Control" settings:
- Press Ctrl+V from ComTekk, or double-click on the speaker icon in the system tray to open.
- From the Windows Volume Control window, select the "Options" menu, then "Properties". Be sure the input you are using is checked in the boxes below.
- Click on the "Recording" radio button, then click "OK".
- Now you have access to the sound card input controls. If you have "Select" checkboxes for each input, check the one for the input you are using. Adjust the level if needed. If you have "Mute" checkboxes, be sure that input is not muted. Most systems only allow one input to be selected at a time for recording.
Program takes a long time to load, or will not start - This is most likely an indication that the computer you are using is either inadequate or does not have enough free memory to run DISPATCHER.
- Closing all other open applications.
- Close any "background" applications that may be running in the System Tray (lower-right corner of your screen). You can usually right-click on the icons to 'Close', 'Exit' or 'Disable. '
<< This section will be updated when new reports are submitted. >>
B. Technical Support
Registered ComTekk users are entitled to twelve (12) months e-mail technical support at no charge. Telephone support is available for US$75.00 per incident plus any applicable long-distance fees.
Technical support issues should be directed to:
Email: